IT Service Management
With IT Service Management (ITSM), the results have rarely lived up to the vision and promise. Arising from this frustration, and the desire to truly “nail it first time around”, has grown ITIL (the IT Infrastructure Library). A model that is both logical and effective in controlling development and implementation of an IT infrastructure, which is fast becoming the most widely accepted approach to IT Service Management in the world.
ITIL provides a comprehensive, consistent and coherent set of best practices for ITSM, promoting a quality approach to achieving business effectiveness and efficiency in the use of information systems.
Originally developed by the OGC in the UK, the ethos behind the development of ITIL is the recognition that increasingly, organisations are becoming dependent on IT in order to satisfy their corporate aims and meet business needs. This increasing dependency leads to a growing requirement for high quality IT services.
Why Adopt ITIL?
ITIL will improve support to the business in delivering better services to customers, tailored to their needs.
By offering services based upon effective and appropriate underlying principals, designed and developed in sympathy with the customers’ requirements, business practices and goals can be more readily matched to IT, which then becomes an enabler of the business, rather than merely a support function.
Through the adoption of appropriate, quality driven, efficient practices, higher quality services can be delivered for the same, or less, money. Similarly, results are enhanced by targeting scarce resources where they will be most cost-effective, and matching budget cycles more consistently.
Our staff, formally trained and qualified, possess the necessary field experience in ITIL process management, its implementation, the systems & tools and organisational change management to make it all happen. The key ITIL consulting services we provide are:
• IT Service Management requirements analysis, strategy and planning for your IT infrastructure
• Review/benchmark of current IT infrastructure against ITIL best practice
• Development/implementation of ITIL compliant processes
• Development and facilitation of staff awareness and training programs
• Evaluation and implementation of systems and tools to support ITIL processes
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