In developed countries, statistics indicate that about half the population participates in social networks or online communities. The Internet is also the third most popular channel of communication used by people to gather information on emergencies, even if TV and radio remain the favourites. And to top it all, about two-thirds of people expect that entities concerned by emergencies will check their website and social media presences to respond to external postings and queries as any incident unfolds. How then should organisations manage their existence in social media to best contribute to effective crisis management? (more…)
Posts Tagged ‘crisis management’
Where product recall sits in relation to your overall business continuity planning will depend on the gravity of the recall. At one end of the scale, reverse logistics is simply part of distribution and shipping: when someone somewhere receives a defective or unwanted product, the supply chain has to be able to handle the flow back for repair and resale. However, a problem that systematically affects a whole batch of products is another matter. In this case logistics management needs to be supplemented by the appropriate crisis management. (more…)
If there was a crisis, how well prepared would your organisation be to deal with it? While scales of preparedness can only be relative, the following model may help to evaluate the situation. Adapted from part of a presentation at the DEP Expo 2012 on Site Location Response Teams by Martin McNamara, each of the four categories has three defining bullet points. According to the ones you tick, you’ll see if your organisation falls into any particular category of crisis management maturity. (more…)
New Zealand small and medium-sized firms are highly unprepared for a future crisis similar to the Christchurch earthquakes, a study has found.
Massey University’s annual BusinesSMEasure canvassed 1000 companies across the country. It found only a small proportion of the firms surveyed had a formal continuity plan in place and fewer than 10 per cent had a written crisis management plan.
Read the full article here: http://www.nzherald.co.nz/small-business/news/article.cfm?c_id=85&objectid=10803946